FREQUENTLY ASKED QUESTIONS

Can Someone Else Pickup The Gear On My Behalf?

The person responsible for the gear is the person picking it up, signing the rental contract and dropping off the gear.

Pickups/Returns/Bookings/Cancellation Policy?

  • Gear pickups must be done after 1PM before your rental day.

  • Gear returns must be done before 11AM after your rental day.

  • Gear must be booked at least 24 hours before your rental day. Some equipment may not be available if enough time is not given for us to ensure it’s ready for you.

  • Cancellations must be done at least 24 hours before your rental day. There’s nothing we can do if you’re a no-show, however you risk losing karma points with us!

Do You Take Deposits?

For rentals totalling above $10000 replacement value, you must provide us with a certificate of insurance with OneTake Rentals listed as additional insured for the total replacement value.

Do You Deliver?

Yes, but not always! Contact us to schedule your delivery and we’ll try to make it happen! We deliver only in HRM and charge a flat $50 on top of the rental fee.

What Do I Need To Rent the Equipment?

  • Valid Canadian ID which we’ll make a copy of.

  • If renting over $10000 of equipment replacement value, a Certificate of Insurance.

  • A signed rental contract.

Methods Of Payment?

We accept cash, debit, credit as well as e-transfers. Any deposit holds must be done with a credit card.

What Is Considered A ‘Rental Day’?

Example: If you wanted an FX6 for a Tuesday, you can schedule a pickup of the camera anytime after 1PM on Monday, use it all day Tuesday and return it on Wednesday before 11AM.

What About 2nd Day/Weekend/Weekly Rentals?

  • Second day/Additional day rentals are 50% of our daily rate!

  • Weekend rentals (Saturday & Sunday) are considered One Day!

  • Weekly rentals are calculated as Three Days!

What If I Broke/Lost/Stole The Gear?

You break/lose it, you buy it. Ownership of the gear will be transferred to you. In the event it is able to be repaired, we would give you the option of reimbursing us for the cost of the repair. This is why we always recommend purchasing insurance, no matter the equipment cost.

If you stole it, well…we have your personal information.

In the end, it’s pretty simple…treat our equipment the way you’d treat your own.

Can You Provide Insurance?

No we cannot. Our own insurance will only cover the equipment while it’s in the shop. The onus is on you to protect and cover the equipment while it’s with you. We do not provide you insurance in any way, but we could point you in the right direction!

Do You Provide Discounts?

If you’re renting a package, we often do! Send us a gear list, and we’ll work out the best price we can offer.

We Have This Highly Ambitious Film, But We Have A Low Budget. Can We…?

The answer is yes.

None of us would be where we are today without the generosity and support of rental houses.

Send us a pitch deck and/or your gear list and we’ll work something out!